Human-Centered Leadership Is the Differentiator in the AI Age [Published in Bloomberg Law]
Generative AI is revolutionizing legal practice, streamlining processes and making workflows more efficient than ever before. However, AI cannot replace uniquely human skills, such as emotional intelligence, relationship building, and strategic thinking. Firms that are ready for the future must embrace both technology and the soft skills that position lawyers for success with their clients.
Furia Rubel International Faculty member Deborah Ruffins recently published an article emphasizing the importance of human-centered skills when preparing the next generation of attorneys. She highlighted actionable steps firms can take for sustainable growth:
- Embrace human-centered leadership training. Early-career lawyers should learn how to integrate technical skills with soft skills such as communication, coaching, and the ability to lead diverse teams.
- Foster generational dialogue. The rising generation of lawyers craves meaningful engagement with firm leaders. Firms should offer mentorship opportunities and open conversations between experienced attorneys and emerging talent.
AI facilitates the routine aspects of legal services, but human skills are what drives a firm’s ultimate success. Lawyers who hone their talents for empathy, creativity, strategy, and leadership will stand out from the pack, connect with clients, and pave the way for a firm’s future.
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