Reputation Management: Plan today for law firm lateral exits and client disputes [Published in BOLD]
Lateral movement and client disputes remain commonplace in the legal industry, and they can pose significant threats to a law firm’s reputation. When these incidents inevitably arise, it is vital to have a communications strategy in place that will protect the firm’s reputation during intense public scrutiny.
Furia Rubel CEO and general counsel, Gina Rubel, recently published an article highlighting essential considerations for high-stakes communications:
- Set goals and align with your mission
- Understand your stakeholders
- Navigate conflicts with ethical obligations in mind
- Assess and mitigate five risks
- Craft a deliberate communications strategy
- Monitor, evaluate, and learn
Developing a robust reputation management framework for law firm crisis response is crucial to maintaining resilience as an organization. If your law firm is well-prepared, you can navigate client disputes and partner departures with integrity, affirming your values and avoiding long-term reputational harm.
Read Reputational Management: Plan today for law firm lateral exits and client disputes