When a Critical Spotlight Shines on Firms, Keeping Quiet Doesn’t Help
Smart companies face their problems directly with a well-organized, well-trained Crisis Response Team (also known as an Incident Response Team – since not everything is a crisis). When legitimate media comes calling, be prepared with a response (that has been run through compliance/counsel) rather than say, “No comment.” The image that goes along with “no comment” (think: hiding face behind briefcase) is visceral. Dan Packel of
The American Lawyer quoted Gina Rubel in a recent article on this subject, saying, “I’ve witnessed this enough times to see how the long-term implications play out for firms that say too much early on and for firms that don’t say enough or anything,” noted in March, when Willkie Farr & Gallagher was dealing with the fallout of former co-chairman Gordon Caplan being charged in the nationwide college admissions scandal. In his article, Dan addresses how some law firms have addressed their public matters. Check it out.