In part one of this five-part series, experienced B2B marketer, attorney and author, Gina Rubel, discusses the steps you need to take in the event that (1) your website has been hacked, or (2) your customers’ account information has been breached. While the focus of the presentation was on community bank crisis management, the concepts apply across the board to all businesses and in particular law firms, accounting firms, financial service providers, nonprofits, municipalities and other business which should be concerned with website hacking and data breaches.